Refund Policy

30-DAY RETURNS

We offer free returns within 30 days of purchase. If you are not satisfied with your item(s), you may return them for a full refund.

Return conditions:

• Item must be unused and in original packaging
• Item must be in the same condition as received

All sale items are considered final sale and are not eligible for returns, refunds, store credit, or exchanges.

EXCLUSIONS

The following items are not eligible for return, refund, store credit, or exchange under any circumstances:

• Hats
• Slunkinis / Bikinis without the original hygienic liner
• Sale items
• Limited Drops and Event Exclusive Products
• This includes all holiday and one-time releases

Processing & Shipping Times

• Most orders ship within 3–4 business days for processing before leaving our facility.
• Peak periods (holidays, launches, sales): Please allow 4–7 business days for processing.
• Processing times are separate from carrier transit times.

Carrier Responsibility & Delays

Once an order is handed to the carrier (e.g., USPS/UPS), transit timing and delivery scans are controlled by the carrier. SLUNKS is not responsible for carrier delays, missed delivery estimates, or packages lost due to carrier error or address issues provided at checkout.

• For real-time tracking or to open a claim, please contact the carrier directly with your tracking number.
• If your package appears stalled or delayed, most carriers resolve within a few business days. If it does not arrive after that, contact us at customerservice@getslunks.com so we can help guide next steps.

Address Accuracy & Changes

Please confirm your shipping address at checkout.

• Mistyped or incomplete addresses, forwarding requests, or refused deliveries may result in the package being returned to us. We can reship once received; additional postage may apply.
• Address changes are not guaranteed after an order is placed. If you need an update, reach out immediately—if your order has not shipped, we’ll do our best to help.

Delivery Issues (Lost, Damaged, etc.)

We want you to get your order—here’s how we handle delivery hiccups:

• Marked “Delivered” but not received:
  • Check with household members, neighbors, building staff, or the carrier.
  • Many carriers mark “delivered” up to 24–48 hours before the package actually arrives.
  • If still missing after 48 hours, contact the carrier and email us within 7 business days of the scan.
• In-transit with no scans:
  • If no movement for 7 business days (domestic) or 14 business days (international), contact the carrier to open an investigation and let us know.
• Damaged on arrival: Email us within 7 business days with your order number and photos of the product, packaging, and shipping label.
• Porch theft: Unfortunately, theft after carrier delivery confirmation isn’t covered by SLUNKS. We recommend choosing a secure delivery location, using pickup services, or requesting signature confirmation when available.

Resolution options (replacement, store credit, or refund) are determined case-by-case after the carrier’s investigation and product availability.

EXCHANGES

Exchanges must be requested within 30 days of purchase. If 30 days have passed, we are unable to offer an exchange.

Exchange options:

• Exchange for the same item in a different size or color, if available
• Exchange for a different item of equal or lesser value (any price difference will be refunded or charged accordingly)

To begin your exchange, visit Slunks Return Center for approval or contact us at customerservice@getslunks.com.

DISCOUNT POLICY

Discount codes and promotional offers cannot be applied to past purchases. Discounts are only valid during the posted promotional period.

We recommend subscribing to our email list or following us on social media to stay informed about future offers.

INTERNATIONAL RETURNS

We do not provide return labels for international orders. Customers outside the U.S. are responsible for return shipping. Please use a reliable carrier with tracking to ensure delivery.

RETURN PROCESS

1. Visit the SLUNKS Return Center to submit your return request
2. Our Returns Team will review and respond within 7 business days
3. If approved, you will receive a prepaid return label and a return authorization number
4. Follow the provided instructions to complete your return
5. Returns sent without a return authorization may not qualify for a refund or credit.

REFUND TIMELINE

Refunds will be processed within 3 to 5 business days after we receive the returned item(s). Refunds are issued to the original payment method.

If a return is submitted after 60 days from the purchase date, store credit will be issued to the email on file.

ORDER ISSUES AND UNCLAIMED ITEMS

If your order cannot be fulfilled due to inventory issues, damage, incorrect shipping details, or is not picked up:

We will attempt to contact you. You have 30 days from our first outreach to respond with one of the following:

• Refund to your original payment method
• Store credit
• Exchange for an item of equal value

If we do not hear from you within 30 days, your item(s) may be restocked, and we will no longer be able to issue a resolution.

In-person pickup is available by appointment during the following hours:

• Monday, Wednesday, Thursday, Friday: 10 AM – 3 PM
• Tuesday: 11 AM – 3 PM

Please note that holiday closures and special events may impact availability. For the most accurate pickup schedule, contact our customer service team.

We strongly recommend picking up your order within 1 week of fulfillment to avoid delays, confusion, or cancellation. Contact us directly to arrange your pickup and receive location details.

CONTACT US

Email: customerservice@getslunks.com

Phone: (910) 693-3078

SHOPPING / PICK UP APPOINTMENTS

POLICY CHANGES

This policy is subject to change without prior notice. For the most current version, please refer to our website or contact our team directly.