Refund Policy
Last updated: September 1, 2026
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Last updated: September 1, 2026
SLUNKS accepts eligible returns initiated within 30 days of delivery.
To be eligible for a standard return:
Nothing in this policy limits any rights or remedies available to customers under applicable law, including rights relating to defective, damaged, incorrect, or misrepresented merchandise.
Customers have the option to purchase Return Shipping Protection for $3.00 at checkout.
If Return Shipping Protection is purchased:
SLUNKS will provide one prepaid return shipping label per eligible order.
If Return Shipping Protection is not purchased:
The customer is responsible for the full cost of return shipping. Return shipping costs vary depending on the package, destination, and carrier and are non-refundable.
Return Shipping Protection covers the cost of one eligible return shipping label only. It does not:
Return Shipping Protection is non-refundable once an order has shipped, except where otherwise required by applicable law.
Sale items are Final Sale and are not eligible for standard returns, refunds, store credit, or exchanges, except where otherwise required by applicable law.
The following are also Final Sale or otherwise ineligible for standard return:
Final Sale restrictions do not limit rights that may apply to defective, damaged, incorrect, or misrepresented merchandise under applicable law.
If you receive an item that is defective, damaged, or incorrect, please contact customerservice@getslunks.com as soon as reasonably possible with your order number, a description of the issue, and photos showing the product and issue. Photos of the packaging and shipping label may also be requested when relevant.
Verified manufacturing defects, damaged merchandise, or incorrect items will be reviewed for an appropriate resolution, which may include replacement, refund, or store credit, depending on the circumstances and product availability.
Normal wear and tear, accidental damage, misuse, improper care or washing, alterations, or damage occurring after receipt are not considered manufacturing defects.
This section applies separately from our standard unworn-item return requirements and does not limit rights available under applicable law.
If SLUNKS is unable to ship an order within the applicable timeframe, we will provide updated information and options in accordance with applicable law.
Customers are responsible for providing a complete and accurate shipping address at checkout.
Address changes are not guaranteed after an order is placed. If you notice an error, contact us immediately. If the order has not shipped, we'll do our best to update it.
SLUNKS is not responsible for delivery failures, delays, or losses resulting from incorrect or incomplete shipping information provided by the customer, except where otherwise required by applicable law.
Packages returned due to incorrect, incomplete, or undeliverable addresses may require additional postage to be reshipped.
Once an order has been transferred to the shipping carrier, transit times, delivery estimates, and tracking updates are managed by the carrier and may be affected by circumstances outside SLUNKS' control.
Carrier delivery estimates are not guaranteed unless expressly stated otherwise.
If tracking appears stalled or delayed, please contact the carrier for additional information. You may also contact customerservice@getslunks.com, and we'll do our best to assist with next steps.
To initiate an eligible return or exchange within 30 days of delivery, visit the SLUNKS Returns Center or contact customerservice@getslunks.com.
Please have your order number and the email address associated with your order available.
Once your return is approved, you will receive return instructions.
Purchased $3 Return Shipping Protection? Your approved return will include one prepaid return shipping label.
Did not purchase Return Shipping Protection? You may still make an eligible return within the 30-day return window, but you are responsible for the full cost of return shipping.
Once an eligible return is received and inspected, approved refunds are generally processed by SLUNKS within 3–5 business days.
Refunds are issued to the original payment method. After SLUNKS processes a refund, the customer's bank, credit card company, or payment provider may take additional time to post the funds. This may take up to approximately 10 business days, depending on the financial institution.
Original shipping charges are non-refundable for voluntary returns. Return shipping costs are also non-refundable unless otherwise stated or required by applicable law.
Eligible exchanges must be requested within 30 days of delivery.
Depending on availability, eligible items may be exchanged for:
Any applicable price difference will be charged or refunded.
Return shipping for exchanges is subject to the Return Shipping terms described in this policy.
SLUNKS is a United States-based company located in California. Orders are fulfilled and shipped from the United States.
Orders shipped outside the United States may be subject to import duties, taxes, customs charges, brokerage fees, or other charges imposed by the destination country, customs authority, or shipping carrier.
Unless specifically stated at checkout, these charges are not included in the product price or shipping cost paid to SLUNKS and may be collected separately upon or after delivery.
Customers are responsible for applicable duties, taxes, customs charges, import fees, or other charges assessed by their destination country or carrier. SLUNKS does not reimburse these charges except where otherwise required by applicable law.
SLUNKS is also not responsible for foreign transaction fees, currency conversion fees, or exchange-rate differences imposed by a customer's bank or payment provider, except where otherwise required by applicable law.
Because requirements and fees vary by country and order, SLUNKS cannot predict or guarantee the amount that may be charged. International customers are encouraged to review their country's import requirements before purchasing.
International shipments may experience customs or clearance delays outside SLUNKS' control. Carrier transit estimates do not necessarily include time spent in customs.
If an international shipment is refused or returned due to unpaid duties, taxes, customs charges, or other import fees, any refund or reshipment will be handled once the merchandise is returned to SLUNKS. Original shipping, return-to-sender costs, and any duties, taxes, or carrier fees charged to SLUNKS in connection with the refused shipment may be non-refundable or deducted from the refund where permitted by applicable law. If a refused or abandoned shipment is destroyed, seized, or otherwise not returned to SLUNKS by the carrier or customs authority, we may be unable to issue a refund, except where required by applicable law.
If tracking shows Delivered but you cannot locate your package, please check the delivery location and surrounding area, household members or neighbors, front desk/mailroom where applicable, and confirm that the shipping address submitted with the order was correct. Please also contact the carrier for additional delivery information.
If the package remains missing, contact SLUNKS within 7 business days of the delivery scan so we can review the circumstances and assist with appropriate next steps.
SLUNKS is not responsible for packages stolen after confirmed delivery to the shipping address provided with the order or packages delivered to an incorrect address provided by the customer, except where otherwise required by applicable law.
If there is evidence of a carrier delivery error or another shipping issue, please contact us so we can help investigate and determine what options may be available.
If tracking has not updated for 7 business days for domestic shipments or 14 business days for international shipments, please contact the carrier and notify SLUNKS so an investigation may be opened when appropriate.
Packages that are refused, unclaimed, or returned because of an incorrect or incomplete address may be returned to SLUNKS.
Once merchandise is received back at our facility, we will contact the customer regarding available refund or reshipment options.
Original shipping charges and additional carrier or return-to-sender charges may be non-refundable or deducted from the refund where permitted by applicable law. Additional postage may be required for reshipment. If a package is not returned to SLUNKS by the carrier, we may be unable to issue a refund, except where required by applicable law.
Returns involving promotional discounts, bundles, or gifts with purchase may result in an adjustment to the refund amount to reflect the terms of the original promotion.
If returning merchandise causes an order to no longer qualify for a promotion, discount, bundle price, or gift with purchase, the applicable promotional value may be deducted from the refund where permitted by law.
Any additional conditions specific to a promotion will be disclosed with the applicable offer.
In-person pickup is available by appointment:
Monday–Thursday: 11 AM–3 PM
Holiday closures and events may affect availability. Contact customer service to schedule and confirm the pickup location.
We recommend picking up orders within one week of fulfillment. If an order remains unclaimed for an extended period, we will attempt to contact the customer regarding pickup or other available options.
Email: customerservice@getslunks.com
Phone: (910) 693-3078
Shopping / Pickup Appointments: BOOK ONLINE